Warranty Policy

Warranty Policy – Audiofy Technologies

Effective Date: 14 November 2026

At Audiofy Technologies OPC Private Limited, we are committed to supplying genuine, high-quality audio components from globally recognized manufacturers.

As an authorized distributor of Scan Speak, SB Acoustics and SB Audience products in India, Audiofy facilitates manufacturer-backed warranty support in accordance with the terms and conditions outlined below.

1. Warranty Coverage

All eligible SB Acoustics and SB Audience loudspeaker products purchased from Audiofy Technologies are covered by a 2-year limited warranty against manufacturing defects, starting from the date of the first consumer purchase.

The warranty covers defects in materials and workmanship arising under normal and intended operating conditions.

Warranty eligibility is subject to product inspection and verification.

2. Warranty Eligibility

Products must have been purchased through Audiofy Technologies or another audiofy authorized dealer sales channel.
A valid, original, dated purchase invoice is mandatory for warranty claims.
The warranty extends to the original purchaser and subsequent owners, provided the original proof of purchase is available.
Products must retain their original identification markings, serial numbers and date codes, where applicable.
Warranty claims must relate to manufacturing defects rather than damage resulting from use, installation or external factors.

3. What Is Covered

The limited warranty covers verified manufacturing defects, including:

Defective materials or manufacturing workmanship.
Manufacturing-related defects in the voice coil, diaphragm, suspension or other original components.
Other manufacturing defects confirmed through technical inspection.

All claims are subject to inspection and technical evaluation by Audiofy's expert team and, where required, the manufacturer.

4. Warranty Exclusions

The following conditions are not covered under warranty:

Physical Damage

Broken, punctured or damaged dust caps.
Torn or punctured cones, surrounds or diaphragms caused by external forces.
Bent frames, damaged terminals or other physical damage caused by handling or installation.

Overpowering and Overheating

Burnt or overheated voice coils.
Damage caused by excessive amplifier power, clipping or incorrect system configuration.
Damage caused by improper crossover design, incorrect wiring or operation outside the manufacturer's specifications.

Improper Handling or Modifications

Accidental damage, misuse, abuse or negligence.
Unauthorized repairs, modifications or alterations.
Damage caused by incorrect installation, excessive soldering heat or improper mounting.

External Factors

Damage during transportation or shipping.
Exposure to moisture, extreme weather or unsuitable environmental conditions.
Products with removed, altered or defaced identification markings.

5. Warranty Claim Procedure

Customers requesting warranty support must follow these steps:

Contact Audiofy Technologies with the purchase invoice and product details.
Provide clear photographs or videos demonstrating the reported issue.
Audiofy's technical team will conduct a preliminary assessment.
If physical inspection is necessary, the customer must send the product to the designated Audiofy service location.
The product will undergo technical evaluation to determine the cause of failure.
Warranty eligibility will be confirmed only after the required inspection and technical assessment.

Submitting a warranty claim does not automatically guarantee warranty approval.

6. Warranty Inspection and Approval

All warranty claims are subject to technical inspection by Audiofy's expert team and, where necessary, evaluation by Manufacturer.

Products exhibiting physical damage, overheating, overpowering, broken dust caps or other excluded conditions will not qualify for warranty coverage when the inspection confirms an excluded cause.

Audiofy will communicate the inspection findings and warranty decision to the customer.

7. Repair or Replacement

For approved warranty claims, the defective product will be repaired or replaced, at the manufacturer's discretion, in accordance with the applicable manufacturer warranty.

If the original product is unavailable, an appropriate replacement solution may be considered in consultation with the manufacturer.

Warranty support does not automatically entitle the customer to a refund or an upgrade.

8. Shipping Charges

The customer is responsible for shipping charges incurred when sending the product to Audiofy's designated service location.

Shipping instructions must be obtained from Audiofy before dispatch.

Products should be securely packed to prevent transportation damage. Damage incurred during return shipping is not covered by the manufacturer's warranty.

Return shipping arrangements for approved warranty claims will be communicated following inspection.

9. Other Brands and Product Categories

The 2-year limited warranty described above specifically applies to eligible SB Acoustics and SB Audience loudspeaker products.

Products from Scan-Speak, Audiofy-branded components, crossover parts, speaker kits, cabinets and custom-manufactured products may be subject to different warranty terms.

Applicable warranty coverage, if any, will be specified on the product listing, invoice or relevant commercial agreement.

10. Limitation of Liability

Subject to applicable law, the manufacturer's warranty remedy is limited to repair or replacement of products confirmed to have manufacturing defects.

Incidental or consequential losses are not covered to the extent permitted by applicable law.

Nothing in this policy limits or excludes any statutory rights or remedies available to customers under applicable Indian consumer protection laws.

11. Warranty Support

Audiofy Technologies OPC Private Limited

Contact Email: info@audiofy.in

Please keep your original purchase invoice for future warranty claims.